Return and Exchange Policy

Return and Exchange:

Unfortunately, due to the affordable nature of our products and hygiene reasons, we are unable to offer refunds, returns, or exchanges in all cases. All sales are final. We encourage customers to thoroughly review their orders before making a purchase decision.

If a prepaid order is not delivered due to an incorrect address or multiple attempts, we will reship it to you at an additional charge of Rs.250.

Exchanges/Replacements:

An exchange or replacement will only be issued in the following circumstances:

- Incorrect item received

- Product defective on arrival

- Parcel damaged during transit

In the case of an incorrect or defective order or damage during transit, we require customers to provide a complete uncut unboxing video from start to end, ensuring all labels are visible. This video serves as evidence for the shipping carrier and helps us assess the issue accurately.

To initiate an exchange or replacement, please email us at care@alankrity.com with your concern and attach the unboxing video within 24 hours of delivery. Requests received beyond this timeframe may not be eligible for assistance.

Once we receive your concern and unboxing video, our team will review the information provided. Based on our assessment, we will determine the appropriate action to be taken.

Alankrity reserves the right to refuse any exchange or replacement request that does not meet our requirements.

CANCELLATIONS

Order Cancellations by Alankrity:

We strive to fulfill each order to the best of our abilities. However, there may be rare occasions where we are unable to process an order and must cancel it. This may occur due to any errors or glitches in the system.

If any portion or the entire order needs to be canceled, we will contact you to inform you of the cancellation. In the event of a cancellation, any payment made for the canceled item(s) will be reversed back to your account within 3-5 business days.

Customer-initiated Cancellations:

Once an order has been placed, we are unable to accommodate customer-initiated cancellations. Therefore, it is important to review your order details carefully before finalizing your purchase. 

Need Assistance?

We want your experience with Alankrity to be nothing short of fantastic. If you have any questions about our return and exchange policy, feel free to reach out. We’re available on WhatsApp at +91 9311883417 or on email at care@alankrity.com, and we're always happy to help.

Please be aware that in all matters related to returns, exchanges, and refunds, Alankrity reserves the right to make the final decision. 

Note:

Please read this Policy carefully, as it forms a binding agreement between you and Alankrity. If you do not accept this Policy in its entirety, then you may not purchase our products or place an order with us. By placing an order with us or by clicking on a button or taking similar action to signify your affirmative acceptance of this Policy, you hereby represent that:

You have read, understood, and agreed to be bound by this Policy, our Disclaimer, Terms & Conditions, Shipment Policy, Privacy Policy, and Cookie Policy, and any future updates and additions to these policies, as published from time to time at the Website or as otherwise may be communicated to you.

You are of sound mind and at least of such minimum legal age as per the jurisdiction in which you reside, in order to form a binding contract with us. In case you are not of the age of majority as per the laws of the jurisdiction that you reside in, then you must have the permission of your lawful guardian to place an order or make purchases on the Website.

We must not have previously disabled your account for violation of law or any of our policies.